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Returns

In Store
We really hope you love your French Grey purchases but if for any reason you'd like to return your item(s), we can issue a credit note or exchange within 30 days of purchase. 

 

Online

We accept returns from online orders. Inform us within 7 days of receiving the product and return to us within 14 days of purchase. 
Please send your unwanted item(s) back, via Royal Mail 2nd Class, along with your paperwork to:
French Grey, 1 Burton Street, Bath, BA1 1BN
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Goods must be returned in original condition and packaging.
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A refund will be processed once we receive the return. It may take around 3-5 working days after process for this to show on your account. 
For any further assistance, or if you have ordered a bigger item that needs collection, please phone us on 01225 425684 at our Bath shop.